I called two days prior to picking up the truck to confirm my pick up date and time (Saturday), and as I was hanging up from the call, the owner stopped me and said, "Oh no. I forgot. I'm going to close Saturday. I completely forgot. I have to go into Vancouver. Can you pick it up tomorrow night? I won't charge you the extra day." When I arrived at my final destination I realized that he had charged me for that Friday. I had to call a few different times to confirm my reservation because I didn't feel confident in getting the truck when I needed it. I was met with wrong pick up dates and drop off dates each time. On the final receipt the drop off date was wrong, again, and I had to contact U-Haul to change it while I was travelling. I knew I was going to need to rent the truck for a few extra days and was quoted, a few times, that the per extra day would be $30. It ended up being $40. My suggestion is that you read the contract closely and do it inside not outside in the sun on his phone. It's too hard to see the details. Having said all that, the owner is very friendly!
Ruth L
The Bitter End Boaters Exchange
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gibsons, BC V0N1V7
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Customer Reviews
- 4.5 Average Customer Rating
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The drop off location was closed when I arrived. I was able to drop off without incident using the UHaul app.
Janyce BAwesome location and great owner
Sergiy G❤️
Olga LAfter hours drop-off.
STEPHEN L