This was the absolute worst experience I have ever had! First, we were unable to complete the rental with our phones after 30 minutes of trying we called into u- haul and they had us try the website to do so which was also a no go, so we had to call the number on the office door to have someone come down to help us that took 45 minutes for a lady to show up and she told us the only way to do this is mobile app well she couldn't get my license to upload either and no option to just send a picture. after her trying for 20 minutes she had to call someone who walked her through how to do it on the phone. then we fine out that the trailer U-Haul asked us to take to florida was going to a different location than where I was taking the truck and I was charged $34.57 I did U-haul afavor and was told I would not be charged. so I demand that the $34.57 be refunded to my card and because of all the screw ups which you can see how many tiimes I called into complain I want a better compensation than the $50. This was a totall mess from the get go! I will never do any favor like that again!! I want a phone call from a Supervisor Thanks
Mary L
New Hope Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glennville, GA 30427
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Customer Reviews
- 3.5 Average Customer Rating
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Just dropped them off before they were open
Suzanne FWe ordered 2 furniture dollies which we never got. Called u-haul more than 5 times trying to find us the dollies because we really needed them and nothing! I want a refund!!
Cory LGood
WILNY DVery small place and not very inviting
CHANDA S