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Greg W
Customer Reviews for New Hope Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was nobody there when I arrived but it was lunch time. When I called the number on the door, the lady showed up within a few minutes. She was very kind and helpful and greeted us with a smile. The return only took a few minutes. Very professionally handled.
Jim SI dropped off the U-Haul during off hours. No personnel at the site.
David GNothing
barbara mThe owner was really nice and very helpful! He even made sure that I had the help that I needed! Awesome customer service!
Stacey RLimited access hours. No 24/7 access as advertized.....had to call 800# to walk through process. Truck fender damaged and the rubber fender cover was not attached.....fell off when touched. Key box very hard to open.
Richard BStaff was efficient and polite. Great experience
Tanya HThey said I was under my milage when I droped it off but I wasn't sure tried to argue with me and charged my card well over what she should of an extra 30 bucks when I had plenty in there a bit more than when I picked it up
Amber Peasy in and out
Randal YWhile this location itself was not the issue, I will NEVER use Uhaul again. On march 18th I reserved a 20 ft truck to be picked up at a location 2 miles from my house in Savannah, GA and got a confirmation email telling me a representative would call me by 6 PM on 3/31. By 5:45 I hadn’t heard anything so I called the location and got no answer. I then called the main Uhaul 800 number and was transferred several times just to be told there were no available trucks anywhere in the area that size. I was moving 4 hours away to another state the next day so I demanded a truck in some form since my reservation had been confirmed for two weeks. I was then given the option to drive an hour one way from my house for a truck. This was such an unacceptable experience and added un-needed additional stress. If I had never taken matters into my own hands I would have showed up at the pickup location without a moving truck and been completely screwed over for my move.
LeeAnna FI elected to rent your tow dolly but upon arrival i was informed that it was not available. It was no biggie and they were upfront and apologized. The folks at this location were super nice, professional and informative.
Antonio B