Terrible cell service meant that we had extreme difficulty checking in and out using the app. When returning the van, we weren’t able to upload the photos due to the terrible cell service, so the app told us to leave the key in the lockbox and we were good to go. I then got a bill for gas on my final receipt when we actually overfilled the tank so that we left it with more gas than it had when we got it. I am waiting on U-Haul to get back to me. I won’t be using this location again. It took over an hour and had to contact support to pick up the van because of the issues with the app and then to have them either accidentally or intentionally make an error on the gas is extremely irritating.
Adam V
Rittenhouse Lumber
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenside, PA 19038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It could not have gone better. The staff at Rittenhouse lumber were excellent.
Kevin RNa
Kelly SGreat experience. Would use again
SUSAN CIn the location, the customer service was poor. The woman did not greet me or look at me. I never found the drop box for the keys. I think there were three little ones instead of one big one. For some reason, the app would not allow me to use a photo of the mileage that I had just taken.
Greg G