I was moving to Perth Andover from Saint John and had to travel 4hrs just to pick up the truck and then travel 4hrs back to Saint John to pack it up. I have a U-Haul dealer less than a km away from me that, at the time, had 3 other trucks in the size that I ordered where I should've been able to pick up the vehicle but someone at U-Haul thought that it was alright to make me travel all that way instead of having one delivered to a much closer location. The only thing that saved this horrible experience was Eric, the dealer that I dealt with in Grand Falls. He was incredibly nice and did everything he could to make the experience as painless as possible. Dealing with him was a pleasure, dealing with U-Haul's logistical policy was ridiculous. I would recommend Eric as a dealer to ANYONE but someone at U-Haul HQ needs to review their drop-off/pickup policy.
Cashton B
Falls Service Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grand Falls, NB E3Y1A4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly Awesome services Quick
TERRY LErik at Grand Falls service centre was a big help, the major issue was U-Haul’s company it self, you guys called me at the last minute to tell me that I wouldn’t get my truck for the 29th of July when I had already reserved and that put us in deep timing trouble, was very stressful and I was really not happy about the situation, when you have a move out planning it sucks. U-Haul representative proposed that I go get a truck like over 2 hours away, doesn’t make any sense due to the time limit we had and the cost of gas just to get that faraway truck. At least Erik in Grand Falls got us a truck for the 30th but it was a daily rush for us.
Eric FWe had excellent service from the Grand Falls counter. Very good customer service, attentive to our needs. They made our moving experience less stressful. Keep up the good work!
Gaetane BGreat service
IRWIN M