Get the lone worker some help. The guy was literally running back and forth from outside to insideWillie T.
Moving Truck Rental in Grand Prairie, TX at U-Haul Moving & Storage at I30 MacArthur
Grand Prairie, TX 75050
(On South side of I-30 at MacArthur Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Grand Prairie, TX 75050
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Getting in and out of this location is terrible. Two entranced not marked well for where trailers go for return. Truck return and customer parking in same place and got blocked in when picking up trailer until other customer left.JAMES B.
I drove 8 miles put 3 gallons of gas and it said it wasn't where it should be so I had to go drive an additional 6 miles to the nearest and back. Overall not impressedFrancis F.
This location and especially it's manager (Kevin) are over and above meeting expectations. Kevin went out of his way to handle our needs.Dean C.
Love the manager. We have been multiple times to this location because of his friendly and helpful waysjessie M.
I come drop up the trailer today.. explain what is happens with the trailer and the guy very nice help and tell me talk to the manager what happens ..But manager he not there the guy helping said come back on his day work he well help explain to the manager and try get my money back...Tommy T.
Excellent customer service! He was very informative about all the products and helpful when we asked questions.Jennifer C.
Customer service is not great. There was no explanation details of process for 1st time renting U-Haul & representatives didn't all seem that interested in dealing with the customer. This was a "Cold" service: Transaction without any warm customer interaction. It was like give me your license, how are you going to pay, and the trucks outside with the key. Very Unsatisfied.Victor V.
Rented a 6x12 Trailer. After loading and ready to go, I found out I had a flat tire. I tried roadside assistance and 2 U-haul stores and know one would help me. These trailers do not have spare tires and know way to change them. on top of that I had to buy a tire for the trailer.Andrew S.
The manager Kevin went out of his way to help with the trailer, hitch, and electronics.Brian B.
1. General Manager was not wearing a mask. 2. I told him we had a corporate account and he wrote the rental up under my personal name then had to provide a credit card. 3. I was told to set up a personal account and app to keep from being charged a $20 after hours drop off after explaining we had a corporate acct. 4. I rented the van because i was picking up 30 pieces of art only to find it dirty and not clean.David W.
Great cust service start to finishMICHAEL G.
The Uhaul I rented was very hard to drive because everything time I stop on the gas it you push hard and was not a good Uhaul to be driving. I was very disappointed because I always rent Uhaul and have never had to drive such a bad Uhaul like I didchristine A.
Nice people , good service !Dominick B.
The very last person Kevin tried to recover this experience but I will not be using Uhaul again.karen Q.
I believe nothing more can be done to improve service for the next consumer. The manager was more than helpful, and helped with problems I was experiencing with using my insurance to rent the vehicle after my personal vehicle was damaged. Excellent help, and very thoughtful.Jim P.
They had the truck ready for us when we got there, they were very nice, and made sure we had everything we needed. Thank you for your upstanding services!!Steph G.
Hire people that know what they are doing or train them well.Alberto B.
Have the gate with 24 hour acess as wellJonathan R.
The young people working the desk did not seem to know what they were doing, They spent more time trying to help one another than helping me. Once I asked how long this would take he said not long, but still never got focus. I had an appointment which he never asked about,Nikki W.
I had called about returning the trailer the same day that we rented the trailer I was never told about the $20 after hour charge I returned trailer and failed to take a picture of a clean empty trailer and was charged $20 I was not happySandra E.
Try to be more professional and provide clean equipment.Kuri D.
Best customer service any can ask for. The guy who helped deserves a better work crew for himMark P.
Uhaul gave me the run around I drove a hour to a location that I reserved a truck for and the truck wasn't available at the division location in Arlington some of the worse customer service I wasn't accommodatied in any way I will NEVER use uhaul again and I hope no one else I know does either I'll make sure of that!Nekesha H.
GM wasn't wearing mask, didn't have a trailer at located rented and sent me to another townJohn W.