We had a one way rental from Winnipeg Manitoba to Bracebridge Ontario. Upon dropping the truck off we filled up the fuel at the gas station right next door. (less than 100ft). The location was closed for the night. Much to my surprise a few days later this location billed me $63.50 for fuel. I have a picture of the mileage and fuel level. I am not even sure how they got my Mastercard number. Uhaul customer support is giving a refund. Makes one wonder how many people this location has taken advantage of. So glad I checked my Mastercard bill.
WILLIAM M
Skyways Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gravenhurst, ON P1P1R1
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Customer Reviews
- 4.0 Average Customer Rating
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Thank you For the service awesome people
Rahban KThe trailer was completely snowed in an not cleaned off. We rented a 26’ truck and car trailer. Neither were at the requested location. The truck had a number of points of damage that were not indicated to us until we pointed them out and the tires were bald. We had to drive over 1000 miles through bad weather VERY unsafe. Not impressed but cannot really do anything about it when you are on a time line. Truck came from the ORILLA ON.
Shelly BThe trailer was completely covered in snow. It took 20 minutes to shovel it out. The hitch and cables were also frozen in ice which took 30 minutes to get out. This ate into our moving time and delayed us. It also took 20 minutes to finish up in the office as the computer there was lagging so terribly.
CAMERON Jwrong mileage was charged and it was obvious!!! no one even question it, they just wanted to charge my card an outrageous amount. I will never use Uhaul again and I will not be recommending it to ANYONE!!!! there are other options people can use!!! your company turning everything into automated service sucks
Glenn D