Total nightmare My entire experience was horrid Was supposed to pick the trailer up 5 minutes from home. Booked weeks in advance. Two days before I was informed the only option was to pick up almost 200 kilometres away. After taking a day off work so I get the trailer I drive two hours to a parking lot that isn’t plowed properly And was almost unable to drive in due to ruts etc, The uhaul employee pointed me in the direction of the trailer that had two feet of snow on it, God thing I brought a shovel. Offered zero assistance in hooking up to the truck. I’ve never used that type of connection before lucky I figured it out and it didn’t come loose and kill anyone on the highway. I was given a hard time about being late for my pick up time after telling the lady in the phone I had absolutely no idea when I’d arrive because it was such a massive inconvenience to travel there to get the trailer. When I returned it to orillia. They had a car trailer available there but I had to travel an hour further to get mine? Totally disgusted by ever minute of my uhaul experience Never again will use uhaul
Ryan C
Skyways Motel
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Gravenhurst, ON P1P1R1
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- 3.5 Average Customer Rating
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PARKING LOT ION POOR CONDITION . NOT PLOWED PROPERLY
Doug BThe trailer was buried in a foot of snow. The tongue was iced over, unable to read the instructions, could hardly get the safety cables straighten out enough to hook on to vehicle. I had to stand in a foot of snow for over 15 minutes trying to put it on. Finally an employee came out to check and didn’t know what he was doing either. Disappointed about that. Otherwise the trailer and services was fine.
Kelsey B