My first impression to this establishment was a horrible one. The worker wasn't attentive. He was outside smoking and their were two other people waiting like myself. I had to ask the gas station guy to go physically call him after he tried to reach him on his cell. I went thru Three different people in order get assistance. The first rep didn't speak nor did he understood English enough to assist me so he hang up the phone 2 twice. Secondly, When it came down to the payment the guy wanted to over charge me 20 mile extra ( going from BKlyn to Queens) I had to stand ground. I request several times to resend the receipt bc I couldn't read it due to the print being small. He said Not to worry, you be find no extra charge. I was to pay $66 with tax . To my surprise after returning the truck to the same location, I informed that the door was an issue bc keeps opening exposing my stuff in the back. Later, I I received an email one that I could read. I notice that I was charge $30 extra. I called to question and was told to call the main U Haul customer service line that they cant do anything. Smh, so I did and report and still waiting for Manager/Supervisor to contact me with this issue. A total Rep-Off U hall needs to do better it's A SHAME!!!!
Sasha P
Sultan Petroleum Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gravesend, NY 11223
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Type of vehicle that I requested was not available, only one working truck had a door that would not stay closed
Jevon TThey don’t want to move the vehicles for the customer he hardly wanted to do the work and the door was broken in the back
Indra PThe back of the truck could not close,which the rep knew and didn't say anything,therefore the stuff fell out the truck causing me money.Should I sue U-Haul?
JOWAZA MCheck the vehicle and clean it out. In addition may sure that the doors and other parts of the vehicle are working properly.
Brian R