This was booked 7/3 as Order #81362080. I showed up to pick up the trailer 7/18 at U-Haul UNCG 911 Gate City Blvd Greensboro at 2:30 and had to wait in line 15 minutes. They said they were overbooked and did not have trailer for me. The agent looked at me and said do you want me to find you a trailer? OF COURSE I DID! She found me one 11 minutes away but did not keep my reservation the same so I had to redo everything at A&K Training Facility. DO NOT OVERBOOK a facility. I would give UNCG a "poor" to "below average." I planned and timed my whole move on that pickup. Kennessa at A&K Training was PHENOMENAL! She stayed open for me and had someone help attach the trailer. The national call center was very good also because they called ahead to make sure that the facility stayed open for me as I left UNCG for A&K.
RALPH E
A&K Training Facility Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greensboro, NC 27406
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Customer Reviews
- 4.5 Average Customer Rating
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Lying about how far i went lying about everything worst experience in the world and won’t recommend nobody to use this place every in my life just using me and being money hungry didn’t have my truck ready for me when i got there no gas in there and i put gas in there and didn’t even drive 55 miles and just the worst never again
Camelia MWe had an original drop off location of 911 W Gate City Blvd Greensboro, NC 27403 The manger at this location, Justin Smith I believe is his name, was very rude and unhelpful. We arrived and they said they could not accept our trailer. They offered no help of finding a new place and pretty much told us to “figure it out.” While we were on the phone with a U-Hual representative outside, one of the employees at this location changed our drop off location without informing us. Overall, I would never recommend this location .
JEFFREY WGreat customer service
DONOVAN GNothing to improve. Their customer service was excellent!
Alexander B