No one there. Office locked up. Instructions on the key box did not work. No one answered the phone that was posted on the door. Called U-haul central office customer service. Really nice gal. She tried to locate someone. No luck. Finally, after about 45 minutes of this, the nice lady at Customer Service told me to just park the truck, take pictures of it for damage, put the key in the drop box, and leave. I did as instructed and in an e-mail, got a check in notice. I understand someone having to leave an office, but not answering a phone when it's posted on the door, that's not cool. It is my thought this dealer needs to be evaluated.
THOMAS W
Armor Storage Gretna
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gretna, NE 68028
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Customer Reviews
- 4.0 Average Customer Rating
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The check out experience was fast and prompt. The truck was clean and filled with gas. Ran great!
Philip NOnly truck there. However had a MAJOR issue with the GPS on the app. Needed the location service to find us so we could proceed in the app and open the lock box. It had the pick up spot in the storage area that was like 100yards or more away and locked behind a fence. After probably the 10th attempt somehow the app finally proceeded. What a pain.
Stephanie CSo friendly and made everything super easy, fast, and convenient. Thank you!
AMY HI actually reserved the vehicle at 'U-Haul Moving & Storage of Millard Stonybrook' online but found out the day before that U-Haul changed the pick-up location. The original location was a couple of miles from my house while the new pickup location was over 11 miles away during rush-hour traffic. This posed issues for my moving crew who were supposed to arrive 30 minutes after the pick-up time. In addition, the new location was unmanned during the pick up time while the original location was already open. The truck had under 32,000 miles on it and the cruise control did not work at all and it was a long trip. In addition, there was no manual in the truck and the check engine light came on during the trip. Without a manual, we couldn't check to see what the issue was and could not see how to turn on the headlights.
Todd S