Terrible experience. Do not use this location. Arrived at 3:15 PM. It is a car stereo shop located in a storage unit.. Only little signs outside the door saying U-Haul. No (zero) inventory to show it was a UHaul Business. No signs directing into this off the road back areas. Drove around to see if in correct place. Finally parked on some gravel and unhooked, no help. Called the phone number on the door for help. NO ANSWER. Read very small sign that stated: "You must use the app to check in or extra charge per contract. Checked the contract, nothing about this extra charge. Finally called national U-Haul. She was really nice. Told me to leave trailer there and she would check me in. Ask her to send me an e-mail confirming, which she did on the spot. This place offers no assistance, no signs, does not answer the phone posted on the door that says will give assistance. States extra charge for doing the work they are suppose to do. It is out in the country, buried back in a construction zone. Stay away. To National U-haul, please go out and evaluate this as a dealer. If in Gretna, go up to Harrison and use the Mini Mart. They understand customer service and are open long hours.
THOMAS W
Easy As 12V LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gretna, NE 68028
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- 4.0 Average Customer Rating
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How are you a certified uhaul dealer and not know how to help get a car on the transport and strap it down?? The wasn’t gonna even help me guide it on to the transport! He stood there and talked on the phone while I figured out how to do everything!!!! What if I was not able to do this and figure it out? What if my wife was picking it up by herself would he have just stood there and not do anything? RIDICULOUS!! I will not recommend this place at all
Adam GThe web site indicated office hours 9-5 but no one was there at 10:30, however there was a sign on the door with a phone number which I called and the gentleman said to just leave the trailer around back which I did. Normally I would expect paperwork to indicate that I in fact did return the trailer.
BARTON RThe gentleman hooked up the trailer for me and made sure everything was done right!
Taylor WGood service at this location.
RYAN H