Truck was not particularly clean. Mainly, I was left to my own devices to walk around the building and find it, and figure out how to operate it. Also, I had paid for pads and packing materials as part of my rental BUT THIS LOCATION HAD NONE, and according to the owner, NEVER HAS ANY!! Why isn't that indicated when a customer reserves those items??? Ridiculous. So I had to spend another hour traveling to and waiting in line at a SECOND UHaul in Blaine, MN. Where the staff were dumb and dumber. Complained about other customers in front of me, and didn't know how to ring up my NEW PURCHASE of packing materials. Entire experience was lousy.
DEBORAH W
Appliance Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ham Lake, MN 55304
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I called Appliance Solutions and after I got their voicemail I immediately got a text from an unknown number saying “Address please.” When I googled the phone number, I saw it was Appliance Solutions so I called the number. As it was ringing, I got two texts saying “Text please” and “text”. It was extremely weird to not have any introduction or reason provided for texting vs. a phone call. I decided to just go in and when I was returning the truck, the employee didn’t know the answers to my questions like how much I would be charged for being late on my return. He said “like $25, I won’t know until I proceed” and I said something like “what if when we proceed it’s not $25?” And he said basically if it wasn’t $25 it would be “give or take a few dollars”. We asked how he didn’t know the amount we would be charged and he said it changes day to day. We ended up being charged a little more for being late on the return which was fine but his lack of confidence when giving us information was off putting. I’m guessing it was the same employee who was texting me previously as there were no other employees around. Really strange scenario all around.
HAYLEY WExcellent Service!
Thomas GNo help whatsoever, was charged for gas even though I returned with more than when I received it
THOMAS GNever got out of the chair to greet me. Made me (customer) go to truck for proof that it was filled with gas. Then made me go BACK to the truck to verify the mileage. Would not recommend
MICHAEL B