Instructions were perfectly clear, only if you were able to provide your location. If not, the instructions did not help or provide any confidence that you were doing the right thing. No one was there to confirm the drop off or answer any calls made to the location.
Christian S
Truss Production Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamilton, ON L8L4S7
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Customer Reviews
- 2.0 Average Customer Rating
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The location is completely wrong. It’s on another street and there’s very little signage. Shout out to the U-Haul rep that helped me find it. He was extremely helpful and nice.
Charles OThis method of pickup does not allow for any oversight or review or help. Plus the instructions that were given required more detail.
Patrick TI booked the truck 3 weeks ahead to be picked up in Dundas. Get a call day before telling me I have to go to a very unsafe part of downtown Hamilton to pick it up. Parked on a side road, NOT JOHN STREET and a guy in a hoody standing by the truck was the agent for Uhaul. Very shady. A horrible experience. I DO NOT buy the excuse of 1 way rental and only place it is available. All that had to be done was deliver the truck to Dundas as per my reservation. This has happened 2x now. UHAUL needs to fix this! I am writing a review sharing this horrible service so that others do not get trapped into location changes that UHAUL claims as unavoidable. Will never use UHAUL again.
GEOFF BWorst location. Didn't want to 1 star but have too. Google maps shows on John St. But it's on next street. Nobody is available on site to help you. Waited half an hour beyond pick up time but no one was there even after doing online check in. Then we had to call u haul for the keys. Never going back to u haul and this location. Home depot is more reasonable and good service.
Ghanshyam P