Even though I had a truck reserved, no uhaul representative was present. When the person working for FABS reached out, the male representative said, "we're not there, so... it is what it is." This response was very unprofessional and unhelpful. The female representative was very helpful and allowed me to get my truck over the phone. It was very much appreciated. The store owner went above and beyond as well.
SHMIRA E
FABS Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hammond, IN 46320
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Customer Reviews
- 4.5 Average Customer Rating
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I rented a uhaul on Saturday and returned it on Saturday but the store didn’t check it in for two days now the charges are coming out my account the ppl at the store are very rude to me DO NOT USE THIS LOCATION
Regina tThe agent couldn't find the keys and had to call someone. It wasn't a dolly in the truck and I requested it. I was sent to another location to get a dolly. Then I was charged twice for the dolly. Truck drove rough.
Kenyetta BTruck is in poor shape, transmission needs to be checked. Truck needs to be maintained. Also made a reservation for 8am and place of business wasn’t open until 10am. Do better please. Plus cost was more than quoted on my reservation
Darci MThe gentleman who helped me was kind, professional and very personable. Having to speak to an agent over his cell phone seems like somethin UHaul could have a better system.
Jeffrey O