The location did not have any furniture pads (part of my order). I stopped by to check a couple days before pickup to confirm (they did not call) so i drove to another location to pick up pads after calling U-haul. I arrived on time for the pick up an there were no employees in the store. I waited 5 min for somebody to walk out. The guy seemed like he just woke up and was wearing the same clothes from 2 days prior. He was not ready and had to go find his iPad for the checkout and once he found it seemed very concerned about how to get through the process. It took about 35 minutes to get checked out. The truck was dirty when i picked it up. Windshield was dirty and had bugs on it. There was food stuck to the dash in the cab. The rest of the rental was fine. The truck worked fine.
Michael W
GKS Enterprise LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harrisonburg, VA 22801
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Customer Reviews
- 3.5 Average Customer Rating
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The process was very simple 👌...
Herman BI ordered online. they had no info, no one who knew how to check me out. Also didnt have the blankets I ordered online. I also had additional charges for items I didn't order, and weren't even on site. I was refunded though
Thomas LSeguir como están
FEDERICO CThe person helping me didn't seem to know what he was doing. He had to call someone twice to walk him through what to do. I had already reserved it online so it should have been quick but ended up taking over 30 minutes.
Caroline S