We had a big problem with our pick up location. At first we scheduled to pick up a U-Haul in Reno, NV when we called to confirm our location pick up they had told us that they had no trucks available even thought I had requested one 2 weeks prior to our actual pick up date. Customer service then rerouted us to a pick up location in Hawthorne where we had to drive two hours to this location. The owner was on vacation or out of town and had to help us through is employees through the phone, this whole process took about an hour. The only bright side was the two ladies who worked for him, Sandy and Tammy. They were very sweet and took great care of me and my family, they had little knowlodge of how to work the U-Haul process but still managed to get us through the inconvenience.
Macey Y
B&C Estate Sales Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hawthorne, NV 89415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great place great guy, would definitely come back again.
CHRISTIAN KIt should be listed in your online information that this location does not provide pick up unless the office is open. This particular place is only open on Monday, Wednesday and Friday and it opens after 11 o’clock. I needed to rent a truck by nine when I got there, none of the information U-Haul offered online was correct. U-Haul should understand how each of its locations works, and then provide the customer with correct information.
Anita BNo improvements necessary. The guy was extremely helpful very professional. I would recommend him and his location to anyone.
STEPHANIE JUnderstand the process, well intended but lacking in the information about tow vehicle.
LINDA J