Inside of truck was clean as far as no trash. Seats were clean, but floor mats had dirt (could have been partially from the team member moving the truck-in the rain). I called customer service prior to dropping off the truck to explain my moving dissatisfaction with U-Haul. The location didn’t have the dollies that I had ordered/requested, and that just complicated the move start to finish. I was given the manager’s number for the area and was told that he would be the one to handle any request for refunds. I reached out to him and his response was only that I wasn’t charged for the dolly so that was good. He never called to even get the story, just emailed that response. I reached out again via email explaining the entire situation, had a picture of the facility that was not business ready and asked if he could do anything regarding my request for a partial refund with the extra fees I had to pay for moving people because we had to do everything manually versus using dollies. Would appreciate if a U-Haul representative from your headquarters could call and discuss.
YVONNE A
Collective Business Hub
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Heathsville, VA 22473
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great experience!
Jennifer FMore professional. Needs to be clear on pricing
Bobbie J