The customer service was excellent. The pick up process was seamless! The couple that assisted us was the BEST!
DELPHINE M
StorageOne Rentals Stephanie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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First off - the managers at the StorageOne Rentals Stephanie were great and got me on the road in a matter of minutes. Unfortunately, the 15' truck I received had problems, causing us, in the end to offload the truck in 5 loads into a friend's pickup truck and trailer, which - in turn - caused us to be hours late in our "estimated" return time. The problem with the truck was, I believe, a stuck throttle pedal or linkage, causing me to almost run over 2 pedestrians, in one case, as the brakes could not stop the vehicle alone when the engine was accelerating. Luckily, I kept my cool and put the truck into N - Neutral before the truck went into the crosswalk. In another instance, the truck nearly rear ended a Tesla that was sitting at a stop sign. Again, I had to put the truck into neutral to stop it in time (and within inches I might add). There were two other times, just after we loaded the truck and I decided the truck was too dangerous to drive, especially with a full load. So, I called a friend with a trailer and pickup to offload the rental truck, instead of taking any chances. This process took 5 trips - each 22 miles round trip - which put us hours behind our "estimated" schedule. To add insult to injury, halfway through transfering the furniture and items from the truck to the pickup/trailer, I received a text message from U-Haul stating that MY estimated time had passed and that they were going to charge me for another day, including insurance. I guess I should have asked to keep the truck for 10 hours instead of 6-7 hours to avoid this overcharge for their defective (and dangerous) equipment. So, yes, they charged my card again after having the vehicle for 6 hours...stating that "a family was waiting for the truck", but when I returned the truck, there were many 15' trucks in the lot available for rental...so a bit of a scam in my opinion. (there was no family that was going to rent the truck). I will not be hiring any truck again at U-Haul, ever...the poor maintenance of the equipment, making it dangerous to drive, and their scammy add-ons (two rental charges in a 10 hour period) are good examples of a company that doesn't care about safety or long-term business relationships.
Richard HEquipment in very good shape, but brakes need checking. Staff couple were Outstanding, knowledgeable, helpful making it a Great rental experience.
DONALD NThe ease and convenience. Staff was friendly and informative.
PAUL KLogan is great, thanks!!
JESSICA F