They were not open on Sunday. I spoke with 2 reps on the phone Sunday while I was trying to return the truck and trailer and neither one inform me that I had to use the app to check equipment in. I was at the drop off almost 1 hr before my 24 hr use time. The drop charged me $135 dollars extra. I had already paid $315 to rent the equipment. This company scammed my money this is not acceptable. I had the worst experience ever
DANIELLE R
Mariposa Tire & Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hesperia, CA 92345
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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This was above and beyond the worst experience I have ever had…Not a single thing I was told was correct. I was moved to pick up at this location and assured it was an in person pickup only to arrive and find the location closed. After being forced to use the App for pickup and take all the ridiculous photos, records were still not updated to reflect the actual amount of gas.
Shana DCustomer service was horrible !!!
Jessie RVery disappointing that we were price gouged so bad by U-haul to bring a trailer back to Texas. Will likely not use U-haul again and just buy a trailer in the future. Roughly 70$ to rent from Tx to Ca and $600+ to go back. You got me but it wont happen again.
Patrick PGreat customer service! I appreciated the friendliness and conversation as well.
Nicollette G