Nothing. The service was outstanding. The ladies at the check-in counter listened to our questions and concerns and were very helpful. After she hooked the trailer to our vehicle, she walked around the trailer and checked all of the tires. She did not like the way one of the tires looked or sounded when hit with a small baton (the tire definitely sounded different than the rest of the tires). She immediately told me she wanted to switch us to a different trailer so they could check the tire on the first trailer. We quickly switched and were on our way in just a few minutes. After we loaded our trailer and found out the trailer was way bigger than we needed for our multi-state cross-country trip, we returned to the U-Haul dealer and asked if we could get a smaller trailer. They were completely sympathetic and allowed us to get a smaller trailer that was half the price. This was real customer service!!! We really appreciated this as the smaller trailer met our needs was much easier to tow.
TIMOTHY D
Charlies Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hesperia, CA 92345
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They charged me for the wrong mileage. Now I have to go back and get a refund.
DENNES AThe lady has excellent customer service. Polite, kind, effective and helpful. 5 stars
VICENTE VAll Good, Thank you
JOSE SIt was nice to have them do after hours drop off. We never saw anyone as it was late plus would have been nice to get a credit for early return considering we were initially quoted 210 for trailer and were charged 255😢
NORMA M