I had a very poor experience with this rental location. The truck was not clean when I picked it up. There was a soda bottle behind the seat and a water bottle in the passenger door. There was also an orange tie-down cord left in the back of the truck from a previous user. While driving to my destination, the truck started making a loud ticking noise, which concerned me. I contacted the pickup location, but the only response I received was to call U-Haul. I had already contacted U-Haul Roadside Assistance, and they told me someone would arrive within 90 minutes, but no one ever showed up. Later, I received a call explaining that the technician’s truck had broken down on the highway and another person would be sent, but they were over an hour away. Because I was moving items to a storage facility that closed at 8 PM, I could not continue waiting and had to proceed with using the truck despite the mechanical issue. After completing my move, I returned the truck and put gas back in it, even slightly more than what was in the truck when I received it. However, I was still charged an additional $20, which I do not understand because I have proof that I refueled the vehicle. Within the last few days (Friday through Tuesday), I have spent around $400 with U-Haul, yet the service I received at this location was extremely disappointing. The truck was not properly cleaned or inspected, roadside assistance never arrived as promised, and customer support from the location was unhelpful. I hope U-Haul will review this situation and address the issues so other customers do not experience the same problems.
Devona W
Phone Repair Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in High Point, NC 27260
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very polite
CASSANDRA BOil change is required.
Murali K19.99 a day turned out to be $74.00
DEMETRIUS LThis was my first time using the U-haul truck rental and things went GREAT! The movers were efficient and friendly and clean. Would definitely use again for future moves!
Kenneth F