First of all, there was no windshield wiper fluid in the vehicle. Second of all, had issues checking in with the app. Third of all, the gas tank was bordering on empty. Fourth of all, subzero temps - got to where we were going to move and the back gate was frozen shut. Called support because we didn’t know if it was something bigger wrong and they told us to put cold water on it. That obviously just froze it worse. We then had to drive to a uhaul to get it open. Finally, we cleaned it out. There were no dollys or moving pads in the truck to rent. We ended up wasting so much time yesterday - getting gas right away, not being able to see without windshield wiper fluid and having to drive it to another uhaul center. I don’t think it’s just on the location though - customer service sucked too. Just glad the move is done.
Michael R
P&M Truck & Auto Repair & Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland, IN 46322
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great location friendly and helpful service.
ROBERT DAmazing husband and wife who run this business I recommend them and definitely Gonna rent from them again
AHMAD SBarcode was scratched off the key drop box so it made contactless drop off a bit longer.
MATTHEW HEverything was good. The store operator was responsive when I had a concern, and I was able to communicate with them into the evening hours. Much appreciated.
ELAINE P