Of course you have to do things online or an app. I reserved a 20 foot truck at this location because they were suppose to have one, where other local locations did not. Arrived at the lot, nobody was there. Note on door said they were at a dental appointment. Looked on lot, no 20 foot truck. After about 15 minutes finally got someone on the phone to let me know oh well must not have been dropped off the night before. So since I had to get stuff moved out that day took a 15 foot truck. That caused me to have to make 2 trips. Having to pay for the extra miles driven. Next morning went to lot because could not log in to app to do the turn in. Nobody in office again. After sometime got somebody on phone to close out my reservation. No discount or sympathy for not having the right product. Just i accepted the 15 foot truck. Well if you are moving you know you are in a time crunch. So if you need a certain truck and don't want your time wasted, I suggest using a different uhaul location.
CHRISTOPHER G
Panama Motors LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hinesville, GA 31313
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Customer Reviews
- 4.5 Average Customer Rating
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There was barely some lint from the packing blankets we used that probably took 30 seconds to sweep out. She charged me $25. I posted a picture of the inside of the truck in the 1 Star review I gave on Google. These people have horrible reviews with many accusations of scamming. Why do you keep doing business with them?
Jack SUsually in hinesville when you book after hours there are issues however they made it seamlessly for truck wad there and available. The mobile check in and return was a breeze
Jasemine GThey helped a lot and were very nice
NICHOLAS FTold them no insurance Charged it anyway Asked three times to remove it and they didn’t Charged for what company will not reimburse me for
ANTHONY S