From the initial reservation to the final drop-off, the service and attention from the owner were outstanding. He was extremely helpful, professional, and attentive, providing excellent service throughout the entire process. He is professional yet personable, and he truly went above and beyond. I highly recommend this business to anyone looking for fair rates, clean equipment, and exceptional customer service.
Hector D
Borinquen Envios
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33024
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- 5.0 Average Customer Rating
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Nada porque su servicio es el mejor ,la efectividad, atención,el equipo de trabajo desde recepción hasta el que te lo entrega el equipo son muy atentos y lo hacen todo fácil y rápido
TOM RNothing really, this place is amazing and the services that the agent Angel provide is about and beyond
JORGE GDear U-Haul Corporate Team, I am writing to formally file a complaint regarding the unacceptable service, misleading communication, and threatening behavior I experienced from two of your representatives, Carlos and Angel Valle, during my U-Haul rental on November 24, 2025. My experience has caused unnecessary stress during an already challenging interstate move from Miami, Florida to Houston, Texas, and I strongly believe this situation requires urgent attention and investigation. Contract Details Reservation: 15-foot U-Haul truck + auto transport Contract Number: 98834345 Pick-up Location: Hollywood, FL Move: Miami, FL → Houston, TX Summary of Events 1. Misleading Offer From Representative Carlos Carlos contacted me and stated that U-Haul would offer two free days if I picked up the truck earlier than my original reservation. Based on the offer, I agreed to adjust the pick-up date. My understanding—based on our text exchange—was that I would pick up the truck early and still receive the auto transport on Sunday, November 23rd, 2025, as originally planned. However, when Sunday arrived, I reached out to Carlos multiple times to confirm pick-up of the auto transport and received no response—neither to my texts nor my phone calls. 2. No Response Upon Arrival Because Carlos stopped communicating entirely, I arrived at the pick-up location and again attempted to call and text him. After receiving no response, and needing to begin my interstate move, I hooked up an auto transport myself and began my trip to Houston. 3. Harassment and Threats from Angel Valle On Monday at around 11:04 AM, I began receiving repeated calls from Angel Valle, who stated that I needed to pull over immediately, send pictures of the attached trailer, and send him $332.77 via Zelle so he could “register” the trailer in the system. I informed him I would pull over as soon as it was safe. I was driving on the highway at the time. Instead of giving me reasonable time to stop safely, Angel continued calling me numerous times, applying pressure, and then escalated the situation by threatening me, stating: I “stole the trailer,” and The police would be “waiting for me” when I arrived at the Houston U-Haul location. This was not only unprofessional—it was intimidating, inappropriate, and completely unnecessary. 4. Contacting My Emergency Contact and Pressuring Her for Money Because I could not immediately respond while driving, Angel contacted my emergency contact—my mother—and pressured her regarding the payment. Feeling stressed and alarmed by the situation, she sent the money herself. I want to be clear: this entire situation should never have happened. If Carlos had not modified my contract incorrectly—and if he maintained communication as the U-Haul representative responsible for my order—none of this escalation or stress would have occurred. 5. Confusing and Incorrect Billing Following the incident, I received an email from credit_collection@uhaul.com stating that I owe $107.30. This is extremely confusing because: The truck was paid for. The trailer was paid for. I was additionally forced to pay $332.77 via Zelle due to Angel’s threats and inappropriate behavior. I should not be receiving any balance due notices, and I am requesting clarification and correction. What I Am Requesting A full investigation into the conduct of Carlos and Angel Valle. A refund of the $332.77 paid under pressure and duress. Removal of the $107.30 balance and confirmation that no outstanding charges remain. Written confirmation that this incident will not impact my rental history. Assurance that U-Haul will review internal communication practices so this does not happen to other customers. This experience has caused unnecessary stress during an already challenging move, and I hope U-Haul can address this matter promptly and professionally. I am available to provide screenshots of the full text message conversations upon request. Thank you for your attention to this serious matter. I look forward to your quick resolution. Sincerely, Devon A. Daniels
DEVON DI'm really happy with the help Angel gave me throughout the whole process, and I wholeheartedly recommend them.
KEYVERT C