I arrived to pick up at7pm. The door was closed and no one was answering the phones. After knocking for about 10 minutes with no answer, I go around the building and knock on a window that had lights on. The person stood up, and I said I’m there with a reservation for 7:30 in both English and Spanish. I said I would walk to the front. No one came. I called the number again and that is when they responded to my call, asking why I’m knocking on the window. She stated to me she’s doing payroll, as if I’m supposed to know. She stated that the “U-Haul person wasn’t there” so she had to make a call. She ends up sending me the check in link. As I’m doing it outside and not able to scan the license, she finally opens the door. Not only was she there ignoring my knocking and calls, but there was a gentleman that also was there, who was closer to the front door. She offered me a truck that was empty on gas? Who does that? Then she gave me another truck. This truck had dirty socks in it, and was not cleaned. The hinge on the trailer was difficult to close. There was no issue turning in the truck. The person was nice and the building was open. I’ve rented in other places that are more cordial, that are just kiosks in the middle of a supermarket. Truck had no lock, but I’ve rented from other locations. With locks on them. I wouldn’t recommend anyone rent at that location. And the man who was there that night, should have gotten up and checked the door with the amount of knocking I was doing. Not just for customers, but for safety.
Kristian D
Car Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Homestead, FL 33033
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- 3.5 Average Customer Rating
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it was fast and easy and the hours of operation were great.
NEFTALI RTHINGS WENT SMOOTH
STEPHEN BGreat job and fast thank you
ALEXANDER PBe upfront and not gave me come way up there for a vehicle that I didn’t book and bring charged extra and also given three different times.
ANDREA B