This was in a really sketchy area. Only went here because my original location didn't have the truck that we needed. There were a bunch of homeless people sleeping in the back of the truck and it was covered in dirt. It had a used condom in the back of the truck (pics were uploaded when I picked up the truck). Absolutely disgusting and unacceptable. I've used Uhaul ~5 times in the past without issue, but this will definitely keep me from using Uhaul in the future if it isn't made right.
Adam W
Bodega MKT
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77002
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Customer Reviews
- 1.5 Average Customer Rating
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Horrendous!! I'll never go to a uhaul that's just in contract with the company. Condom in back if truck. Half a cigarette. The lock box experience fail. Three Suspicious people attempted to mess with me. 2 hrs or more trying to get in the truck. My safety at risk. When I could finally get a rep on the phone that could see something was going on with the app. Had to uninstall then do online. That was even an issue. A disaster all whole safety at risk. Horrendous!!! THEN AFTER RETURNING THE TRUCK. THEY TRIED TO GET ME TO PAY 123 MORE. FOOL REP ON THE PBOME WHILE IN STORE. TOOK GETTING THE RIGHT REP TO FIGURE IT OUT. AGAIN 2 HOURS LATER. SO UNACCEPTABLE. THEN TO TELL ME OH YOU CAN JUST PAY NOW AND FILE A DISPUTE LATER. UMM.. WHAT ABSOLUTELY NOT. IN THE CHAOS NO ONE CARES THAT YOU'RE BEING INCONVENIENCED AS A CUSTOMER!! HORRENDOUS!!!
ALESSA SHello, truck was open when I got the keys and was with some water inside, and when dropping truck off app was getting my out of it so I’m not sure if you guys got all the odometer pictures etc. The rest went okay.
William G