Very nice guy. Very helpful. Would recommend this location
Travis M
Bodega MKT
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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Unsafe
Atefe HThis place was the horrible. And I’m still waiting for a call back from U-Haul about my customer complaint.
Michael PHorrible dropping off U-Haul and pictures wouldn’t upload after drop off
Kedron GI came at the designated pick up dare and time as per my online booking. The location was not labeled nor there were any clear signs as to where to go for UHaul bookings. Walked around the block but nothing that showed the U-Haul building, there was only U-Haul trucks parked right outside a gas station. Went inside to ask for directions / guidance and it turns out the gas station was the U-Haul location l. Again, no signage. I told the gas station clerk that I had a reservation. The clerk told me that his manager was not in today and that i would have to come back on Monday, because he was new and didn’t know how to do anything with U-Haul. I showed him the reservation receipt and he told me to call U-Haul for a refund. I told him to contact his manager because I had already planned out my day and my move. While all this is going on, a homeless person comes in demanding $5 for a service he had made a contract with the clerk, but apparently there was a misunderstanding. The homeless man started acting hostile and they started to assault each other. The clerk went inside the office and grabbed a golf club and started to swing it towards the homeless person. I had to get involved to avoid any further escalation, when all I was there was for my truck reservation. I separated both parties and ME ended up resolving the issue. The police department came afterwards and it was just chaotic. Clerk was able to confirm my reservation, but I was told I would have to return the truck by 4 pm… when the contract said all day or 30 miles. I was extremely frustrated and tired before even moving and driving in peak time traffic. Then I had to deal with the truck only having a quarter of gas! The gas pump would not work, on any pump at the gas station. The locking mechanism of the sliding door is broken, so I had to use my personal items to tie it shut. Drove all the way to my destination just to get a fee for going over a couple of miles. What a disaster of a company and experience. I have never experienced this while using U-Haul before. I will not be doing business with them anymore.
CARLOS A