The guy that helped me on eldridge was great but I went to the one on 9411 Farm to Market 1960 Rd W, Houston, TX 77070 and there was a girl that lied to me and was also just complaining about being tired so I'm guessing she didnt want to work and thats why she didnt help me. I was there on 6/3/2021 around 11:00am if she doesnt want to work thats great but she needs to get another job because I was on an emergency but she refuse to help me.RICARDO C.
Moving Truck Rental in Houston, TX at Valero Auto Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Trailer was dropped off after hours when the facility was closed. Drop off site was convenient and easy to drop off and unhitch.KEVIN N.
Uhaul booked the appointment for 7am which is why I chose this location, however the business didn't open until 7:30. I needed to get on the road ASAP because of a winter storm. Not Valero Automotives fault as the owner was very quick and helpful.Randall A.
Fast and did a great job.Timothy W.
Please make sure bugs are cleaned off the windshield. It was a mess of dried bugs we had to clean off to see properly, but inside was very clean.Lisa W.
everything was good and smoothVictor B.
There was no one there and it looked like an abandoned business.ALICIA J.
No improvement neededCHRISTOPHER R.
To expensivekara M.
Staff extremely rude . Constantly cutting lockes of even if you told them.you would be in . Poor customer value and service .STEVEN B.
Returning the truck/equipment was not clear at the time of rental pickup. They charge $20 if the return process is not completed corrected. I feel that this is a way to extract money from the customer. The instructions were to just drop the keys in the drop box and return the gas at the position it was on.CACYNTHIA R.
Truck was not at required gas level when received was on empty, no urgency to help. Customer, truck was dirty inside haulfelicia W.
Clean inside of truckNoel M.
Great service, very friendly people! If I ever need to rent a trailer again I will be back! Thanks!Jason V.
The straps were tied in a knot when I got there like a dummy I didn't untie and inspect them when I got home about 45 minutes away the straps to tie down the car were absolutely not useable. I left without working lights and was told to go up the road to the next uhaul place they didn't want to help because they didn't rent it so they sent me yet another 5 miles in the wrong direction to a third place that manager did diagnose the issue. Long story short I am two hours into the lights then by the time I make it home to load the utv I find the straps unusable. I call and no answer or machine just rings they are closed and I am about to cross the country on a 1800 mile trip. I was pissed horrible experience. I had my own straps that I used but I knew that I might have issues in NY when I dropped off the auto hauler. The highlight of the entire trip was the dealer in NY. Super suds attendant listened to my saga looked at my pictures of the straps and pictures of how I had my utv tied down he apologized for the condition of the rental when I got it and said he would have them repaired. I will save my pictures if your interested but you got my money so I doubt that I will hear from anyone.PAUL D.
10/10 will rent again! Super easy fast service.Alan S.
Notify customer of the 24hr return procedures at the beginning of rental. My email with instructions for return was not yet received at the time of return. No other issues. This is my 3rd auto transport rental from U-haul. I've been pleased with service and overall experience.Patricia M.
They said the hauler would accommodate the vehicle tires I was hauling. I show pictures and gave size. The straps didn't come close to fitting. Was a long and stressful day. The rental place guys were nice and I would use them again. The equipment didn't fit my job and made for an unsafe haul.Christopher M.
No one was there. The ease to drop off was great even though it was closed. The customer service rep for Uhaul that I spoke with was great in walking me through dropping the trailer off.Charles C.
Have items in stock.Nadia S.
Only issue we had was with the uhaul websitekevin D.
Had to go another location to pickup a truck which put me behind schedule big time. Lost about two hours that effected my return time to houston to take care of other business making me late. Customer at second location was finederrick S.
I had a blowout on the freeway thanks to customer service for sending road side assistance quicklyTareq S.