Location was ok. The truck got 10 miles an started losing power. Spent almost 3 hours trying to get roadside help. Gentleman finally got there and did not see what I felt was wrong. So I tried again to drive. Same result. Drove it back to where I got it.I will be contacting my credit card carrier to contest the charges. This was not an acceptable rental.SHANNON B.
Moving Truck Rental in Houston, TX at Fm 529 Shell Auto Care
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Limited equipment available Had to change to another truck since the truck I rented wasn't returned on time.ROBERT B.
Good fast serviceSON N.
Friendly counter clerk for the keys and well maintained truckLisa N.
Good service thank youYoel V.
Very experienced team made my moving easy Definitely will be back They have a mechanic shop too in same business the boss (wael) is very expert and nice . Thanks youLEORDANYS L.
One of the worst trucks I've ever rented. Really dirty and back foot didn't work properly.Cesar A.
Wear masks during a pandemic, be available, and not lazy.Alexis A.
The storage needed to be swept cleanNorman M.
More trucks on that location.Emerson M.
Arrived for the rental and the keys were nowhere in sight. Called customer service and after speaking with 2 reps was basically told there was nothing they could do. I was advised that the 50.00 hold would be removed. The following day I rented from another location and after looking online realized that the reservation for the truck I never got was still active. After 2 phone calls was told that the system takes 4hrs to update. Very disappointing. I am awaiting the hold to be lifted for the rental that I never got. Uhaul needs to have better communication. Each rep I spoke to said the previous rep did not fully notate the account. Horrible. You lost a customer for sureRohan G.
This place wasnt my first choice, it was farther than what i picked and drove past a few others on the way to pick this one up. So this definitely added to my miles that i had to pay for. So NOT happy about that.Brenda G.
Great friendly service Transaction went smooth and fast The owner offered refreshments and drinks Five star serviceroberto C.
This a very unprofessional location. Extremely dirty and not organized. Pick up time was 8:00, but proprietor only showed up at 8:40. So I lost an hour of my move. This not my first experience like this with Uhaul. Uhaul must immediately review your process of selecting these dealers. Some are pure crap!!!!Luiz F.
The owner was super nice! He explained everything and made me feel welcomed.maria M.
Good friendly service.thank you for all your helpdanis S.
Again, this was not my chosen drop off location. I have to drive from 12610 Tanner Road location to this 529 location. The mileage given was not enough for the one-way trip. Overall, very dissatisfied with Uhaul!!!!STEVE L.
Despite reservation for specific equipment it was not available at pickup, then was over charged for reduced number of furniture pads despite conversation addressing the lower number. This transaction was separate as it was not included in Uhaul contract amount. Even though convenient & friendly not the best experience I've had and not up to expectation.Randal W.
The uhaul website is poor at allowing customers to select time of rental.Mario E.
Evetything went smooth and mp problemsEUTHON T.
Although no hand truck was at location, attendant made a great effort to try and locate one elsewhere in the area, though one where available.JOSEPH B.
Is okayjose H.
The service was fair. When I got there the person who's responsibe to check me in was outside on what seemed to be a personal phone call. He laughed and talked on his cell phone outside for a good 10 minutes before coming in to assist me. He gave no apology when he finally came in. The check in process was fairly painless- but after he took my credit card and input my information, he didn't take the time to give me the details of the amount that would be held on my card- I had to take it upon myself to ask. The rest of the process was fairly smoothe. My return check-in process was also fairly smoothe. I left feeling that this location just needs a little more business etiquette- but in totality the process and service was fair.VIVIAN K.
When I got to the Uhaul location I asked if I could pay cash or if they needed my card. I told them I would go to teh bank if they needed my card. I had already submitted my card number online for the reservation. They told me I could pay cash I would simply leave 100.00 with them as a hold on funds. I agreed and went on my way. 5 minutes down teh road I get an alert from my bank that I had a recent charge and a negative balance. I called the U haul place and they told me they went ahead and put a hold on the funds in my account even though they had the 100.00 cash. However that when i returned the truck they would release the funds. Needless to say it is now 2 days past when I returned the truck and they have yet to release my funds. This could have been simplified for me if they would have told me they were going to charge my card. I would have simply made a deposit and been done. Now I have a negative balance and bank fees. Not t o mention anything that is trying to clear will bounce. Thank you for making an already stressful time even more stressful.Kristin M.