Moctezuma Appliance Resale pick up location was great. But the first UHaul location we went to for pick up was below average. I believe it was U-Haul Moving & Storage of Terrace Oaks. I had gone online to order a truck rental with insurance and saw there was 1 truck available in the size I needed at the Terrace Oaks location. But I wanted to see the truck in person to make sure it would be big enough for my needs before purchasing. I was able to look at the truck onsite but was then told the truck wasn't available. Then I was charged double the price I had been quoted online and sent to pick up the truck 2 miles further down the road. When I arrived at the other pickup location (Moctezuma) I was informed insurance was not on my order so I had to pay an additional amount for insurance that I thought I already paid for. Not happy about the price doubling and if it was because I needed to finalize the online order instead on in store, I should have been told.
Jessica B
Moctezuma Appliance Resale Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77090
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The return was really quick and easy and I really liked the field area manager he made check out a breeze and super quick! I was in and out in less than 5-7 mins. I use UHUAL all the time and I will definitely be back to this location :)
SKYE HLate night return- no issues, didn’t meet any personnel
Richard CEverything went well except for homeless man sleeping in the truck when we picked it up
Raymona WThe rental lady was real nice and helpful. The 19.99 is a gimmick! It held $100 and when I got back it was an extra $74. I thought the rental came with some type of mileage and then you pay extra if you go over? The mieage is definitely different it adds up fast and quick. Sof if you renting a U-Haul only go around the corner lol.
KENIAH K