The gas station where the uhaul was was also being used as a valet parking lot. So when we came back to return it, the lot was absolutely packed with cars. The valet guys refused to help us, saying that they had to valet the cars around and couldn't make space. We had to wait for a spot to be open and had to block the valet guys from using the spot. It was extremely hard to park the 15 foot truck in between 2 cars. In the end it was ok, but stressful and inconvenient.
Barbara O
Bodega MKT
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77002
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Customer Reviews
- 1.5 Average Customer Rating
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I have rented U-Haul trucks many times. I’ve never had an experience as poor as this one. The check in process was totally unclear. It’s described as a “self service” location but you are actually required to go inside to speak with a worker in the convenience store. There was only one person working and she had to also check out the store customers so the process took forever and was frustrating. The van clearly hadn’t been cleaned, vacuumed or dusted in a long time.
Pablo IWas never able to access the vehicle, was told I had to wait for a refund.
DEANTE MHorrible pickup experience. We showed up a few minutes early for our reservation. We talked to someone at the counter, and they said "check in online." So we did. Nothing happened after the online checkin. Didn't get instructions, no emails, nothing. We had no idea what we were supposed to do. So we went back to the counter and she called somebody and they started asking us nonsensical questions for like 20-30 minutes. I have no idea why this was so complicated. Finally the attendant tells us the lockbox code. We never got an email with the code, ever. The whole experience took 40 minutes. On moving day, that is valuable time that was completely wasted on the most confusing and complicated pickup experience. Truly horrible. Oh and there was basically 0 gas in the tank. The gas light was on and it said something like less than 20 miles til empty. Just ridiculous. And then y'all tried to charge us for gas even when we returned it with MORE gas than when we picked it up. I don't know if I will use UHAUL again after this. UHAUL used to be good but I guess the company has really fallen off.
Camilla CBetter location , lot of homeless people , and not appealing
AYANA H