They were rude, lied about charges, yelled at me and my friend in front of other customers, over charged me and did not give me what I asked for. I wanted 24 hours and ya'lls rate is 29.95. Because they wouldn't be open they charged me an additional 29.95 for 6 hours and then told me that there would be a 20 additional charge for after hour return which they close at noon on Saturday so I was being charged 29.95 for 3 hours and 45 minutes. I made several calls to uhaul and finally was told to take the trailer back tonight and close it out so they could then file a dispute. I paid 29.95 for 12 hours. They stole my time and my money, were rude and didn't know what they were doing. Then customer service, on the phone 6 times didn't nothing, they said it was milage. Then one said it was for additional hours. I asked who in their right mind would agree to a 29.95 charge for 4 hours when 29.95 gets you an entire day???? My advice save yourself the headache.
Gayla f
Red Barn Propane
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hugo, OK 74743
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Customer Reviews
- 4.0 Average Customer Rating
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New clean truck that solved a problem quickly for me.
Bradley GI'll call up there and I'll talk to her.Let her know I left something in the truck And my lock keys She said I can come and get them She says I took sixteen dollars off your Money card I said why She said there was not enough gas in the Truck I told her I took a picture of it when I picked the truck up.I told her I will show her she said okay she gave me my money back she was very nice
TERRY BNothing very professional.
MICHAEL MThe pickup location was good and the people were friendly. I believe her name was Amanda was very helpful and explained everything to me. The only bad thing I can say and it's not that bad is the trailer(s) need to have a jack or a prop so it is easier to hook up to with one person.
BENJAMIN B