First thing, have an employee there at the location. Help the customer hook up the auto trailer and car on the trailer would be very helpful. Be there to get the information off the truck such as license plate #, odometer reading, check gas tank for the fuel, plus it was low on water. Not Satisfied At All. I am currently in serious back pain from trying to hook up my car on the auto trailer by myself. I am a 69 year old senior and I should not have to pay $300 plus dollars and not receive the proper service...
LORETTA A
U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77320
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Customer Reviews
- 4.0 Average Customer Rating
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There was no one at the facility but I was able to reach the individual by phone and all issues were resolved.
Deborah BIt started with a call to change the location site, 30 min prior to our appointment in received another call that the employee called in sick and I was going to have to help myself. Once I arrived at the site, I called number provided and was given a code to allow myself into the lot. Hooked up trailer myself, checked lights myself, looked at tires myself ( back passenger side tire tread was limited with 1,400 miles to travel i was a bit nervous. I was advised to snap and send a picture of the hook up to the phone number and let myself back out of the site. CUSTOMER SERVICE, what customer service? I understand people call in sick, however this was move out weekend in a college town of Huntsville Texas not a small town. No discount was offered, I did everything myself besides sending a picture of my license, license plate on truck and 2 contact numbers. Terrible
REBECCA BBrant was terrific help and ensured my trailer was properly connected before I departed. Very happy
Thomas EGate code available on UHaul app and/or in email. My pickup was delayed due to no access to site.
Nathan M