This neighborhood dealer was not pleasant. I was assisting with moving my daughter from Huntsville to Conroe/New Caney. My pickup location was changed by U-Haul from the previous location that I have had nothing but good experiences with to this location. The requested dolly was not available and removed from my order. Dealer claims to have tried to call, but did not leave a message to notify me of the change nor did I see record if a call at the time she said she called. I was prepared to a mobile pickup so I completed all the steps in the app, but still had to sit with the dealer to “make sure I did it right.” I was questioned as to why I was picking up the truck at the location. Seeing I was returning the truck in Conroe, she asked “ did they not have trucks in Conroe?” If you want to be in the customer service industry, focus on customer service.
Joe S
Osprey Storage Huntsville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful when picking up
Brett TFriendly staff, very helpful.
GREGORY SFantastic customer service!
SANDRA KThe uhaul app is crap. I didn't like being forced to download it. When I clicked my texas pickup location it sent me to a map in Arizona. I did not use it for anything. Fix it or get rid of it.
JOHN d