The service agent did not communicate well. We were not sure what to do about pick up. The office had a closed sign on it. But we saw the agent on the property and asked him what to do He then began loading the blanket and dollie that we rented. The gate was closed when we returned. We did not know what to do. Again, we eventually saw the agent on the property. He then said to enter a gate code that he gave us. Turns out that there was a code on the key ring that was faded out. . The whole experience was very awkward and unprofessional.
EDWARD W
Ace Self Storage Palm St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, TX 77340
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Customer Reviews
- 4.5 Average Customer Rating
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This location is not professional or customer friendly at all. I reserved this U-Haul a few days ago and when my husband went over there to get U-Haul the representative said we didn’t have a reservation. We had to call someone else to find the reservation. They charged my card a 100.00 and did not explain why my card was charged a 100.00 and my reservation charge was only for a little over 45.00.
LAQUINTA JBest experience I’ve had with U-Haul.
Carolyn MMaybe put more ring-type tie-downs inside the truck box. There are wooden rails, but not all straps with ratchets and hooks will fit behind those rails. Have you all considered renting load locks appropriate to the inside of the box? Overall, not a bad experience at all. Next time I may also consider hiring help through U-Haul also. Thanks!
MARSHA AProfessional, friendly service. Truck ran well and did the job!
Valarie S