First of all we were promised a different location and ended up being changed to this location. You needed a code to get in. The guy that signed us in was less than friendly. Almost like it was a bother to him. We had to travel through several neighborhoods to get to the location. Then we get a call that there was damage to the truck. There was no damage to the truck and we had already purchased the additional insurance. We had similar problems the last time we rented. The site argued with the amount of gas we put in the truck. We had to submit pictures to prove we had filled the tank to the correct level. It seems that U Haul is trying all they can do the collect extra from their customers.
ALICE D
Ideal Truck Service LLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46222
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The gas ran out pretty fast and I had to put more than I thought!
Nicklas AI was directed to go to this location to pick up a truck. When we picked up the truck, the representative said the engine light was on, but it would make it to Greenville South Carolina. Also, they did not have the furniture pads that I had ordered so I had to go to a different location. When I arrived to the Michigan Road store, they were very helpful and tried to find me a different truck with U-Haul. The corporate office told them to send me to another U-Haul place and when I got there, they said they didn’t have a truck available. Then after I left, they called and said they did have a truck. It took three hours to resolve the Truck issue and I had to pay movers extra time because of the delay. Then, the trip to Greenville South Carolina was challenging because the transmission kept rubbing up going up and down the mountain roads. Also, the windshield leaked and the visor fell off. I informed U-Haul where I dropped off the truck about these issues. They were apologetic, but this was a very trying situation that I feel could’ve been better resolved with up-to-date, mechanical equipment.
Rocky KI don't feel there's anything that could be done differently. It was an easy experience renting a UHaul Van.
patricia vWe swept the cab and the cargo area because it said we would get a $25 credit. Did not get the credit. I even returned the truck before 8 days were up so that the next family could use it sooner. Tried to be nice but next time I won't bother since it did not benefit me to do so. Lesson learned....
HEATHER W