Staff was very helpful at both pickup and drop off. I don’t think I received an entry code to use at the drop off gate. The intercom was answered and code given over the phone. Your drop box instructions referred me to your phone app and threatened an extra fee if not used. Fortunately, the staff was still there and took care of it. After a very long and difficult day, the threat was not appreciated. The staff asked me to back the truck and trailer into a narrow parking area. Asking a non-CDL trained driver to try that feat is not a good idea unless you want repairs to be necessary.
Michael H
Ideal Truck Service LLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46222
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The staff was friendly and helpful. The location was an old warehouse used for diesel engine repair.
David ECanceled my order after I already picked the trailer up then spent an hour on customer service the next day to get it resolved. Felt like the customer service rep was doing other things the whole time, could hear other people in the background and she was obviously outside at some point bc I could hear the wind blowing into the mic.
Adam FSpecifically chose this location as it had Saturday hours, which I would have thought meant there would be staff on site. To enter the lot you need to call the phone number on your Uhaul contract so they can give you an access code to the lot. Once inside the lot you need to disconnect the equipment yourself, which might have been fine if I was physically able.
Frank RI rent a truck once a month for my business these people are very good equipment great people
Thomas M