Opposite of my pickup experience, my dropoff experience was beyond terrible. Since I did not select a dropoff location when I picked up the truck in AZ, my contract stated that I should call the 1-800 number listed there when I was ready to drop off. So I did just that. I asked if I could drop off at the location nearest to me which was Zam Zam Auto on Northgate Rd, and they told me yes, that was fine. So I drove over there, and arrived 15 minutes after the Uhaul rep told me I could drop off there. The on-site representative there told me that I could not drop off there because he didn't have enough parking in his lot. Well, I was just told 15 minutes ago by the Uhaul rep on the phone that I could drop off there, so I insisted that I would not be driving to another location. I had the text communication from the Uhaul rep to prove that I cleared to drop off there. The on-site rep eventually did accept my drop-off, but the service I received was awful. He refused to provide a receipt, until I started dialing the U-haul customer service, and was not polite at all during any point of this interaction. I understand that he didn't want the drop-off, but that's between him and U-haul. U-haul had just told me 15 minutes ago that I could drop off there, and I have text message proof, it's not my responsibility to resolve their communication issues. Less than 1 star.
JULI C
Zam Zam Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75062
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Customer Reviews
- 4.0 Average Customer Rating
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FLAVIEN KZam Zam U-Haul Mr Zam was extremely helpful courteous and friendly. Even offered a couple bottles of water which came in handy because it was summer time. Definitely will use again when at DFW
KENWIN LStaff were very pleasant and efficient. Both picking up and returning the van happened quickly -- unlike prior experiences with Penske. Zam Zam Auto runs a good operation. Highly recommend them.
Harold GLove the friendly staff wonderful hard working guy's with good attitudes...
DONYALE G