I used the app as requested by UHaul, I wasn't provided the original miles or fuel level. The truck was almost on E, so it was hard to determine where to refuel the truck. I drove the truck 67 miles and was charged over $70 for fuel surcharges. The customer service department claims I was supposed to receive where to refuel this truck, which I didn't receive, even though I used the APP. Apparently, I can always CALL, but it was Sunday and I was using the app that is supposed to manage everything electronically!Corey V.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jackson, MI 49201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The manager was absolutely amazing! Such a sweet lady. Her daughter was having her first baby, and even then she went above and beyond for her customers. The check in needs to be fixed, it took so long to get everything approved and I ended up having to go inside so I could even get the help with the online approval part and for the key even though I set it for contactless pick up.Alexis M.
Very efficient and helpfulPatrick B.
The manager at the facility we picked our Uhaul up from was absolutely a pleasure to work with.Rick P.
The location and staff were good - the process through Uhaul was horrible. Instructions not clear that we would not be able to pick up the truck at the selected preferred location. We had to drive 35 miles out of the way to get the truck. Would definitely look at other options before using Uhaul againEdward L.