My pick up location was changed to an address 15 minutes away from the previous, which added an additional 30 to 45 minutes to my trip. There was no refund or even uan apology. I was also assigned to a location that opened at 10:00 when my reservation was at 8:00. I tried to check in on the app but had problems so I picked up the trailer. When I was 70 miles from my origin, I was contacted by someone from U-Haul and was treated worse than I've ever been treated by any business in my life. I was accused of stealing the trailer and told I would be arrested. Thankfully, a manager took care of the problem. It was not a pleasant experience. Moving is stressful enough without being berated by some idiot screaming at me over the phone and threatening me.
KENNETH H
All Wet Sports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was informed i did not need to take pictures of the trailer, just verify the tag was correct. The link was then not available after i left. Maybe make sure clients get everything done before they leave.
TORBEN RWe had a great experience. The truck was clean and easy to drive. And it was such a smooth and easy process to get the truck. We ended up needing it for and extra day and all we needed to do was call them and let them know. It was so easy. We appreciate that because moving is already so stressful and there's so much to do, that getting the truck and returning it shouldn't be hard. Thankyou guys for being so great!
DAULTON WBetter communication between uhaul facilities. I had numerous phone calls, text messages and emails regarding a simple rental and every time I was assured it was all set up properly, it definitely wasn’t.
Kevin BOutstanding customer service! The staff is very knowledgeable and extremely helpful . If I ever need a U-Haul again in the Jacksonville area, they will be my first choice every time .
STEVEN S