I rented the truck for 24/hours …. The following day I extended it to 9pm due to bad weather both days.. When extended the Rep stated that I would NOT be charged Extra, she also sent an email stating that I would NOT be charged. My book was supposed to be $71. Instead my account was debited 4times in the amount of $141.82, $146.96, 71.96 and $66.82. U-Haul completely WIPED MY ACCOUNT CLEAN BEFORE MY LABOR DAY TRIP TO GA. I called and they gave me Jacob English number. After speaking with him, he stated that I would only be charged the correct amount and not the $140 something odd dollars. I trusted him. However I was hit with all these fees. And it ruined my weekend, outfits that were needed and my trip. I could never get this day back. I called and left Mr. English a VM. Still haven’t heard him. I would like to have all my money refunded, immediately please. I don’t even know if a real person is going to read this or AI, either or…. I pray U-Haul does the right thing. -Ms. Green- (904)293-5260
Charlesetta G
ClearHome Storage Firestone
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Jacksonville, FL 32244
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service was good that wasn't the problem THERE WAS NO RAMP which made it impossible for why I rented the truck was unable to get my washer and dryer and deep freezer and made it extra hard to get my move done
Ronda SVery friendly and helpful with transaction
Michael PPassenger front tire tread inside and outside was completely worn. This should have been replaced . This caused less MPG on gas mileage. And a major safety issue .
Kathryn MN/A
ANTWAN A