Very friendly and helpful
LEISHA A
Elite Kreations
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jamestown, NY 14701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul truck kept falling out on me yesterday. The engine light was on yesterday making some noises and stuff. I just want you to let you know about that. Do you know what it was doing? I didn’t want to get in trouble or anything about the U-Haul truck stalling out on me
MELISSA KBob always make sure that the equipment I need is clean and ready for me when I get there to pick it up. His guys are always helpful. It makes my job easier.
DANIEL ACheck brakes
Joseph dI called to asked when the trailer would be available for pick up, and I was told anytime on Friday I showed up at 1:30 p.m. The gentleman was working with another customer and asked me to have a seat(no problem), after about 10 mins they finished up and left with their equipment. I had expected after he buttoned up the paperwork to be taken care of myself, instead his phone rang and he left his office locking the door behind him. There was no communication with me whatsoever, and after 15 more minutes I asked an employee in his detailing shop if he knew where the gentleman went. He said he had to run to Lakewood and would be back in about 15mins. I waited there until 2:40 PM when he finally showed back up, over an hour after I arrived. No apology, no explanation, and he tried to tell me that my rental was for a round-trip. It was a one-way rental and at first he didn’t think he had any trailers available. But after a couple minutes of debating with me, he found one and I finally left after 3 o’clock. I understand people get busy and businesses need to keep running, but communication is key. Leaving a shop without communicating to waiting customers and then debating with them when you get back an hour later about what their rental consists of, is not good business. I will definitely be choosing a different location if I ever travel one way to or from Jamestown New York.
Lance W