Very good experience!
REGINA S
Sermersheim Vending LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jasper, IN 47546
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Customer Reviews
- 4.0 Average Customer Rating
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Deop off was easy. We did self drop off so no personnel needed. Plenty of space to park the truck
Macy BWent to pick up my reserved 5 X 8 trailer from UHaul. I showed up a few minutes early, completed the paperwork, and went out to get connected to the trailer. Once the trailer was connected, we noticed the trailer lights were not working. The employee working at the time tried to replace the jumper wire and noticed it appeared someone had spliced the wires, probably during the prior rental. Staff ended up disconnecting the trailer from my vehicle, and we hooked up a different (older one), which worked. Just a slight 10-15 minute delay, no worries, and away I go. The experience with the second trailer went well. I returned the trailer to the lot on Sunday (the facility was not open) and dropped it off. After I left, I thought I needed to call someone, so I left them a message stating that the trailer was returned about 20 minutes ago, and was on their lot. All seemed good until I received my final bill in the mail on Monday. The facility charged me for two days for rental, even though I only had it for a single 24-hour period. I've opened a claim with UHaul Customer Service (#5551709) and I'm waiting to hear back. I've rented trailers from UHaul many times in the past and this is the first time I've ever been unhappy. The operator of this particular location in Jasper, Indiana, is untrustworthy, which is disappointing, as I would likely have rented from this location again. :-(
KEVIN MI dropped this off after hours so I did not go inside or interact with anyone. phone called in to insure trailer was returned because the APP kept timing out and would not work. the only thing i was told at pick up location I would get a reduction in cost if trailer was retuned early. I did get it early but got no reduction in cost.
KEITH BEasy just pulled up ask a couple of questions and was on my way nothing negative to say about it at all
Jeffrey C