First the location of pick up has hid the lock box to retrieve key so inconspicuous that it took me near half an hour to find it. Serving the truck was filthy full of dry wall dust and chunks. The app sucks for pick up, yall want pictures loaded up on pick up but the app will not load the pictures taken. I’ve rented 4 or 5 trucks from yall in the passed year and it’s the same each time. Then on drop off you charged me for fuel? I sent an image via email on pick up and it clearly does half a tank of fuel. On drop off the tank had over half like 9/16 tank of full. I only use U Haul because there is no other service around when I needed to pick up truck. In the future I’ll probably use Penske because of this when I use them in the passed I really had no issues!
Carlton G
Yes Dog Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Silsbee, TX 77656
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- 4.0 Average Customer Rating
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I was told I would get a partial refund if brought back within 5 days
SHAWN MI was charged 3 separate times
Lucas CI made a reservation online for same day pickup and drop-off. Was very easy and provided several options to meet my needs. I arrived at the pick up location and was able to check in and everything with just my phone. It was very easy clear instructions. The only issue I had was that the ground was a little slippery due to all the rain we have gotten. It had nothing to do with location or the truck. Drop off was a breeze. Will definitely use uhaul and the mobile check in option again and would absolutely recommend to everyone. Thanks
Laura MThis place was way over priced for 19.95 a day rental and only went 30 miles come out to 150 dollars for 7 hour rental and 30 miles they placed pick up way out the way so you use more miles I will never use them again and wouldn't Refer anyone
eric h