This location really stinks as a Uhaul pick up spot. The truck was not set up for 24/7 pick up so when we went to pick it up it was not ready and I could not get it until the next morning. HUGE inconvenience. When I asked about getting the $50 because it was guaranteed to be ready or you offer $50, which I think it just a convenient way for you to make customers feel okay that you have not delivered on your promise. I don't feel okay about this, especially because it will take 7-10 days to get my money refunded, rather than just having it taken off the bill. This means that I have to pay attention to make sure the money comes back, or call to follow up on it if I don't see it. This is frustrating. We returned the truck at the time that we had reserved for and yet I still received a call from your company the following morning asking when I planned to return the truck. Your company should insentevise the companys that you store trucks at to create a better experience for your customers. The folks at Aubuchon do NOT want to deal with these Uhual rentals and it is very clear from the experience we had.
Jordan L
Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jeffersonville, VT 05464
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck was snow covered and frozen at the time of pickup. There was no preparation and the truck wasn’t ready at my pick up time. The staff was surprised I was even there and couldn’t log into the U-Haul software.
MICHAEL SHave already recommended it.
CHARLES OMy original rental was a company in Berlin Vermont. He should have been aware it did not come back. Therefore I had no rental and had to drive several miles out of my way. Not a happy time moving for sure
Marion AIt was less about the location and more about working with UHauls customer service. It is very misleading to confirm a reservation for someone at a location within a mile of their home and than switch the location to 25 miles away, especially when charging 1.39 per mile. The customer service agent was quick, to the point of rude, when I asked if I could speak to someone else she said no. If you don't have the inventory to serve the locations requested than UHaul should move the inventory, this is what rental car companies do. The 19.99 per day is misleading when you nickel and dime every other part of the rental. I know this feedback probably doesn't matter to you because you have people trapped using you especially on busy moving weekend. But if it does here are some things you can improve: Your service to your rental locations, customers shouldn't hear from the locations how horrible UHaul is to do business with, two - move inventory where it is needed, you become unaffordable really quick when you don't compensate people for having to drive more than 20 miles to pick up a rental, three, train your customer service people to be pleasant, no one wants to be treated poorly when they are being told they will need to spend 4 times more than they thought the bill was going to be and finally clean the vehicles, the inside of the cab was filthy, again, it's like you don't care because you know people will deal with it. Overall, just not good business practices, disappointing, but unfortunately the customer is stuck with it. Just do better.
Bridget B