Truck was missing moving pads, dolly, and furniture moving carts
Jayme B
The Find On 6
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johnston, RI 02919
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Customer Reviews
- 3.0 Average Customer Rating
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Have the equipment ready as requested. If you are not able to have the equipment ready, you need to notify the customer via email, phone call or text. Train your customer service people to coordinate a scheduling pivot like Abby did, the other two CSRs I spoke to weren’t helpful whatsoever. Level of compensation credit is not commensurate with the pain, suffering, and cost incurred of Ubers going around the state of RI standing out in the cold for 2.5 hours. If not provided additional compensation for grief I was put through I WILL be coordinating a flurry of bad google reviews for the Cumberland-Mendon Rd location with my group of 50+ Rhode Island contacts
Thomas PIt was just a convent drop off point but the app and self drop was not loading.
Andrew LThe person in charge of the uhaul services was not physically there, did not know about our reservation, it took the staff almost 30 minutes to get us into a truck that I already reserved a day prior. This delayed my moving that was scheduled in advance. Very unorganized. The counter girl tried to help but I guess without the uhaul guy there it was an absolute disaster. Probably won’t ever go back for uhaul services here. I was also still charged for an 11am-4pm rental when I wasn’t even in the truck until 12:15pm. Returned at 2:30pm.
Lindsey VI would think that my credit card is enough of a guarantee that I'll pay my bill and return your truck. Rental car companies don't require that you call my wife and ask if she'll pay the bill if I don't. You need to check your policies.
Todd D