I ordered a truck two months in advance. My scheduled rental was changed twice before the date. When I finally went to pick up the truck the driver who was supposed to drop it off to me did not show up. Eventually I had to go across town 30 minutes to pick up a truck much smaller and I had to get it back to the next renter within 3hrs. Terrible experience
JONATHAN H.
Moving Truck Rental in Kanata, ON at Gallaghers Garage
(U-Haul Neighborhood Dealer)
15 Campbell Reid Crt
Kanata,
ON
K2K1X7
(March & Dunrobin Rd)
(March & Dunrobin Rd)
Contact Us
15 Campbell Reid CrtKanata, ON K2K1X7
(March & Dunrobin Rd)
Services at this Location:
Location Hours
- Mon-Fri: 9 am - 3 pm
- Sat: 8 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/16/2021 - 5/17/2021: Closed
- 5/19/2021 - 5/20/2021: Closed
- 5/23/2021 - 5/24/2021: Closed
- 5/26/2021 - 5/27/2021: Closed
- 5/31/2021: Closed
- 6/1/2021: 9:00 am - 3:00 pm
- 6/2/2021 - 6/3/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Kanata, ON K2K1X7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Horrible customer service- rep was taking personal calls while checking us in, making us wait while she had a long conversation her son in law. Very unprofessional- usually people that are moving don't have time to wait around like that.
megan M.- Rating:
- 3.0
Inside of sliding door was coated with a dark compound that rubbed off on one of my bed mattresses.
Dan K.- Rating:
- 4.0
Hi team, My bill amount was CAD 108.49 but i found the amount deducted in my credit card is CAD 121.42. i have the receipt of gas, that i paid to return rhe vehicle with full tank. May i know the reason for that? Thank you, Best Regards, Subhabrata
Subhabrata T.- Rating:
- 5.0
As always, Gallaghers was a fabulous experience, organized and ready - clean, excellent equipment - just fantastic. We will continue to patronize U-Haul through Gallaghers - they are awesome!
anthony T.- Rating:
- 5.0
Need a new receipt sent. My phone cannot download PDF for some reason. A photo copy of my receipt would be better.
natalie A.- Rating:
- 5.0
No improvement is required. Customer always receives 5 Star service from Judy and her staff.
Larry L.- Rating:
- 3.0
Not sure if I would recommend this location. As for the on line booking, it needs major improvement to ensure the that the equipment is in fact available. It is very disappointing and frustrating that you get a 1 hour before pickup that is not available and you need to drive over hour to an other location. Very discounted and frustrated
Claude P.- Rating:
- 5.0
Very little gripping tread on drive wheels . The truck got stuck very easily... we had to call a tow truck to pull it 5 feet. Cost $200 plus tax. The truck itself was good.
peter C.- Rating:
- 5.0
nothing, top quality and friendly service as is
louis T.- Rating:
- 4.0
Not sure what more they could do , agent called ahead of drop off with instructions . Amazing service
Denis B.- Rating:
- 5.0
Friendly staff courteous service
BLAKE F.- Rating:
- 4.0
Was not at all impressed with your phone customer service. I was rescheduled to a different location at the last minute. The new location was 40 minutes away and I called to fix the situation. From the get go the person I spoke to was incredibly rude and basically told me I was out of luck and to take it or leave it. It is unbelievable that something like that could be changed with less than 24 hrs notice. I booked the trailer a month in advance so that I would have the the equipment I needed where and when I needed it. My move was from downtown to the east end and the change of location added significant time to our day. Why do you say it is guaranteed when really it is nothing of the sort? Additionally, based on what I was told at the location, this was known well in advance, so why was I only notified the day before. Overall, I was unimpressed with how the situation was handled by uhaul and was incredibly unimpressed with the attitude and rudeness that I experienced when I called to rectify the situation. I will look for alternatives to Uhaul if I need these services in the future.
Alex S.- Rating:
- 5.0
Although this spot is farther away for me than other U-Haul locations I come to this one due to the customer service and the friendly staff that work there. Their customer service is the best and they are great ambassadors for the U-Haul brand name.
Perry M.- Rating:
- 4.0
The Girl who served me was excellent. She waited for me to arrive and I was very grateful. Excellent customer service.
Daniel A.- Rating:
- 5.0
Very friendly and professional staff
BLAKE F.- Rating:
- 5.0
A little old-fashioned but their experience in the business shows! Efficient, hometown service. I was a little apprehensive at first but there were no problems at all. Highly recommended.
Sikander H.- Rating:
- 5.0
I appreciated them calling me about the drop off location.
Richard B.- Rating:
- 2.0
I am very disappointed because, firstly, the amount that was communicated to me over the phone is much lower than the amount I paid and the lady on duty could not give me an explanation. of two I was made to believe that the position of the needle on the F meant that the truck had a full tank which is necessary because I had to put more fuel than needed because it is when the needle is over F the tank is full.
Andre F.- Rating:
- 1.0
I was very upset of the service provided by the lady at the location. The original gas tank was at 5/8 but the lady told me it was 3/4. The total tank size is 117L so the difference is more than 15L. I was in a rush leaving so when I found out I did not go back to the office. I took a photo after a little while when I drove 12km. For this distance it takes less than 2L, so there is no significant change on the fuel display. I was overcharged for the fuel difference after the cargo van was returned. I came back to the office showed the photo to the lady, and she said she would contact uhaul office and see what she could do. 4 days later, I came back again, this lady said she did not contact the office and blamed that it was all my fault and she would not do anything to help me with the refund. She also had a bad attitude and shout at me. This is the worst car rental experience I ever had.
Dongjun W.- Rating:
- 5.0
My preferred local UHaul facility. They always have what I need and are very friendly couple running the location.
Allen S.- Rating:
- 5.0
Great protocols in place for Covid Very friendly staff
Kathy B.- Rating:
- 1.0
I found the employees at the location to be extremely rude and I will never use them again and I will tell my friends and family not to as well. Very disappointing to be honest.
Adam E.- Rating:
- 5.0
Excellent service, thank you. Judy was very helpful. Location recommended for next customers.
Jay H.- Rating:
- 3.0
Service was a bit slow
Ronald T.