The location had no signage on the building to indicate it was a legitimate UHaul facility. You have to enter the hotel and wander around wondering if you're in the right place. The hotel staff at the desk were unpleasant, difficult to understand and not knowledgeable about the product or process of renting. they were unable to set me up with a return facility. In addition, the hotel lobby itself is hot, humid and smelled bad.
Andrea F
Wingate By Wyndham Kansas City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64117
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Customer Reviews
- 3.0 Average Customer Rating
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Treat your customers with respect and do not mistreat your customers. They did not go out there with me to the truck that I was renting. They helped other people while I was standing in line 1st to be helped. I have never been treated so harshly disrespectfully by U-Haul this is the first time and I will get with someone that will handle the situation that I was mistreated and push to the side why they handled other customers I was talked to very poorly, and I have witnesses that was in line saying that they are very poorly handling one person at a time in line very disrespected. I would never use this location again and I will never recommend anyone and I will be getting in touch with someone that can handle this situation the way that I was handled very poorly, very disrespectful and very discrimination very poorly service. It was like having none at all never have experiences with any other U-Haul locations.
jameshia sThanks
Moises BThe u- haul it self was clean and very helpful . But this location had too much going on and had very rude staff. The lady at the front when I first came to pick it up 6/20 early morning was rude , barely gave me any information as this was my first time driving or reserving the service as well as had inappropriate music playing and a guest with children had to ask for them to turn the music off . Then at the drop off the next day there was a family in the lobby being treated disrespectfully from the staff member at the front desk a young man and provided false information and was recording the guest behavior as they were not in the wrong and I think it was totally unacceptable and was not the way to do things .
Aireana PMaybe it was the app, but I couldn't pick up the truck, so I went inside. I was charged for two days when I returned the truck an hour early. I call Saturday night, and asked them to review their security footage. I rented the truck Friday afternoon and returned it Saturday. It's Sunday night. I will call again Monday during regular business hours.
Syntyche A