Upon renting this vehicle there were several sensors illuminating on the dash. Tire pressure sensors, check engine light, another light that I didnt know what it was. There was a shaking in the front when the vehicle went over 40mph, when brakes was compressed and the truck was at a stop, the air conditioner went out(blew hot air) when the truck started moving the air came back on. Lastly, I noticed when I got to my move location that the truck didn’t have a ramp and was told after the fact that that size truck does not have a ramp! Imagine my disappointment when there was not another truck to rent that had a ramp and we had to literally move everything manually thus hurting my back in the process! I spoke with Jason who credited me $50 which I think is not a comparable compensation considering all of the above mentioned issues and the anxiety of driving a truck that’s clearly NOT SAFE to be on the street.
PAMELA S
Katy Postal Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Katy, TX 77450
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Customer Reviews
- 2.5 Average Customer Rating
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Check engine light was on. The key was difficult to turn the vehicle on and had to be jiggled.
Timothy II have a long history of renting from UHaul. The reservation was made for a 9am pickup from a store that opened at 10am. After several attempts to get me in the truck, via telephone, the manager said he would extend $50 credit for the inconvenience. I was charged $45 instead of the $30 insurance from the quote. I have NEVER had a problem with renting from UHaul and customer service has always been the reason I keep returning for my hauling needs.
Labrenda CWhen I got there, it was the only truck. They were very nice, but it was a postal store and I felt they were limited on options.
Tyler EI just dropped the trailer off after hours and used the on-line portal to do that. Made it very easy! I liked that feature!
Terry M